Help

Questions, answered.

Ordering, shipping, trying first, returns and the fragrances themselves. If something is not here, write to us.

A stack of blank cream index cards, a pencil, three paper scent strips and a glass of water on a pale oak table in morning sun

Before you order

Not yet. Reserving is a registration of interest only: the editions you want, the free vial you would like and where to reach you. No payment is taken. When the first batch is bottled, the house writes to you by email and on WhatsApp, and you pay only if you say yes.

There is no date yet. None of the five is bottled yet. Each is being composed for the house, to its brief, by a perfumer the house does not name. The bottle die is being made and the packaging designed; filling and numbering come next. Everyone who has registered hears first, and this answer gains a date when there is one.

Answer four questions, read the five side by side, or tell the house what you like and a person writes back. If you would rather wear them first, the discovery set holds all five.

001 to 005 is simply the order of the five. Each edition’s page says what kind of lingering it is built around — closeness, a place, heat, an absence, a night you did not want to end.

Shipping

Across India, free, on every order. Abroad, one charge per order by region, shown at checkout before anything is asked of you: the Gulf ₹2,600, East and Southeast Asia ₹2,700, the UK and Europe ₹2,900, the US and Canada ₹2,900, Australia and New Zealand ₹3,200, and everywhere else ₹3,400. Any import duty is set by the country it arrives in.

Delivery times are agreed with the courier before the first batch ships, and they will be stated here and in your confirmation. Every parcel is tracked from the moment it leaves us.

Trying and returns

Yes, three ways. Every order includes a 2 ml vial of your choice, free. Each edition is also sold as a 2 ml vial on its own (₹250, credited back against your first full bottle). And the discovery set holds all five, with ₹500 off a 50 ml bottle within 60 days of delivery.

Sealed bottles can be returned within 30 days of delivery for a full refund. An opened bottle cannot be resealed, so it cannot be returned — which is why the vial exists. The discovery set is refunded in full if none of the five is yours. An engraved bottle is cut to order and cannot be returned unless it reaches you faulty or engraved wrongly. The full policy.

Email care@nagoriolfactive.com with your order number. We arrange a pickup of the sealed bottle, and the refund is issued within 5–7 working days of it reaching us.

Yes. Tick it at checkout and the order is wrapped by hand, with a card carrying your message in handwriting. There is no charge for either.

The fragrances

Each edition’s page lists the notes: how it opens and how it settles. The full ingredient list, with every allergen named, is published on each page before the first bottle ships.

A perfumer composing for the house, to its brief. The house does not name its perfumer: each edition carries the house’s name and number instead.

Every edition comes in a 50 ml and a 20 ml bottle, and as a 2 ml vial. The discovery set holds a vial of each of the five.

Each edition has a target set for the perfumer — from seven hours to twelve or more — shown on its page. The figures are measured from the first batch and corrected there if they differ. Skin changes the number more than people expect: how to make a fragrance last.

No. Nagori does not test its fragrances on animals, and testing cosmetics on animals is banned in India. Whether each formula is also vegan is confirmed before the first batch is bottled and stated on the edition’s page.

Because it is the exact word for what the house builds for: what is left once something has mostly passed. We borrowed the feeling, not the culture. About the house.

Paying

Nothing is taken yet. When ordering opens, checkout takes UPI, cards and net banking through Razorpay. Every price on the site includes all taxes.

Wearing and keeping

Put it on skin that is not dry — an unscented moisturiser first does more than anything else — and on clothing if you like. Rubbing your wrists will not ruin it, but it hurries the opening; press it on and leave it.

Sealed and kept cool and dark, three to five years is a fair expectation; once in use, two to three. A bathroom shelf is the worst place for it. How to keep a perfume.